Frequently asked questions
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Orders
How do I place an order?
Add products to your cart, open checkout, fill in your name, phone and address, then press Place order. We call to confirm before dispatch.
Can I change or cancel my order?
Yes, until it is packed. Call or WhatsApp us with your order number as soon as possible.
Do I need an account to order?
No. You can check out as a guest. An account lets you see past orders and save your address.
Delivery
How long does delivery take?
Inside Dhaka we deliver within 24-48 hours. Sub Dhaka takes 1-2 working days, and the rest of the country 2-4 working days.
How much is delivery?
Inside Dhaka ৳60, Sub Dhaka ৳70 and Outside Dhaka ৳100.
How can I track my order?
Use the Track Order page with the order number from your confirmation, or message us on WhatsApp.
Payment
Which payment methods do you accept?
Cash on Delivery is available in all 64 districts. More options are coming soon.
Can I check the product before paying?
Yes. You can open the parcel and check your items in front of the delivery person before you pay.
Products
How do I know your honey and ghee are pure?
We source from producers we know and test every honey and ghee batch before it goes on sale. Batch details are printed on each jar.
Why has my honey crystallised?
Raw honey naturally crystallises in cool weather. Place the jar in warm water and it will turn liquid again.
How should I store ghee?
Keep it at room temperature with the lid closed and use a dry spoon. It keeps well for several months.
Returns
What if my order arrives damaged?
Send us a photo within 7 days of delivery and we will replace the item or refund you.
How do refunds work?
Once approved, refunds are sent by bKash or Nagad within 3 to 5 working days.