1. Our promise
If you are not happy with a product, we will make it right. Contact us within 7 days of delivery.
2. Eligible returns
Items that arrive damaged, leaking, expired or different from what you ordered can be returned or replaced.
3. Items we cannot accept
Opened food items can only be returned if there is a quality problem. Please keep the original packaging.
4. How to request a return
Send a photo of the item and your order number to us on WhatsApp or by phone. Our team will arrange a pickup or replacement.
5. Refunds
Approved refunds are sent by bKash or Nagad within 3 to 5 working days.